Debt Collection Officer
We are looking for Debt Collection Agents. Experience as Debt Collector or Customer Service/Sales Agent is an added advantage.
Job Description/Requirements
Duties of the Role Holder;
• Role holder will be required to contact & notify customers details of their debts
• Calling & visiting customers to negotiate payment for overdue accounts /arrange repayment plans/schedules
• Sending reminders/follow ups to customers who are due to make payments
• Getting Payment Proposals/Payment Proof from clients and updating in our CRM System.
• To use various professional debt collection strategies/negotiation skills to ensure high debt recovery level
• Tracking/Updating any customer disputes or complaints and updating the same in the system ensuring they are resolved as per guidelines.
• Working on assigned accounts and keeping accurate and up-to-date diary system to ensure promises to pay are closely monitored/kept.
• Giving recommendations/discussion outcomes of assigned customers on the way forward. Eg Restructuring, Giving Full & Final discounts etc.
• To Rehabilitate debtors back to payment Plans as a retention strategy for our clients.
• Communicate with management and other team members about methods and strategies to ensure a positive rate of customers agreeing to repay their debts
