Customer Service Assistants
Indigenous Kenyans were barred by law from growing tea until the dawn of independence when the legislation was repealed for the indigenous people to commence on tea growing. In 1960, the colonial government created the Special Crops Development Authority (SCDA) to promote growing of tea by Africans under the auspices of the ministry of Agriculture. After Independence , Kenya Tea Development Authority was formed through legal notice No.42 of 1964 and took over the liabilities and functions of the SCDA to promote and foster the growing of tea in small farms, which were previously said to be unviable in view of the expertise and costs required, as witnessed in the plantation sector. Since then the growing of tea by the small-scale sub-sector in Kenya has carved a niche for itself in the global tea trade. Kenya Tea Development Agency Limited was incorporated on 15th June 2000 as a private company under (CAP 486) of the laws of Kenya, becoming one of the largest private tea management agencies. The Agency currently manages 67 factories in the small-scale tea sub-sector in Kenya
Position scope
Reporting to the Business Development Manager, the successful candidate will be responsible as initial point of contact to customers and direct all queries and communication to the appropriate officers.
Key Responsibilities
- “Getting the sale” using various customer sales methods (personal selling, cold calling, presentations etc.)
- Interacting with customers to know their requirements and needs;
- Research accounts, generate or follow through sales leads and maximizes sales opportunities;
- Escalating customer queries to the relevant officers and organizing and scheduling customer orders to appropriate departments;
- Liaising with the relevant officers to ensure dispatching of orders is met with customer deadlines and satisfaction;
- Monitoring competitor’s activities, new products, and market conditions and report;
- Escalating customer queries to the relevant job role and/or office and organizing and scheduling customer orders to appropriate departments;
- Liaising with the relevant offices to ensure dispatching of products is met with customer deadlines and satisfaction;
- Interacting with customers to know their requirements and needs;
- Building and maintaining productive long-lasting relationships with customers;
- Attend meeting, sales events and trainings to keep abreast of the latest developments;
- Growing and maintain customer base within the assigned territory;
- Liaising with the relevant officers to resolve conflicting and complex issues relating to customer services;
- Meeting personal and team sales targets;
- Creating and maintaining a record of all customers and referrals, report and provide feedback to management regularly;
- Perform any other duties as may be assigned from time to time.
Qualifications/Skills/Experience
- Bachelor’s Degree in Business Related Field;
- Must have a minimum of two (2) years proven sales experience;
- Must have strong communication, negotiation and interpersonal skills;
- Must have track record of over-achieving quota;
- Familiarity with different sales techniques and pipeline management;
- Must demonstrate high integrity and ethical practice;
- Must demonstrate ability to execute work assigned with minimum supervision;
- Must be a team player who is able to work cordially in teams;
- Must demonstrate ability to multitask and work under pressure;
- Must have the ability to communicate for both written and oral communication;
- Must be a flexible person, who is willing to learn and able to work flexible hours to achieve goals;
- Must be able to deliver targets, and a good planner who pays attention to detail;
- Must have knowledge in use of MS office packages.
